Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS505 Mapping and Delivery Guide
Determine client requirements and expectations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCUS505 - Determine client requirements and expectations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to establish a client’s financial requirements and expectations in regard to financial investment products, and includes quotations, claims and requests for service or amendments.It applies to individuals who may provide leadership, guidance and responsibility for work outcomes. No licensing, legislative or certification requirements apply to this unit at the time of publication. The unit does not cover the application of the specific skills and knowledge required to recommend and provide advice on specific financial products requiring Australian Securities and Investments Commission (ASIC) licensing. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to: common office equipment an integrated client contact and information system and data financial services product information. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop awareness of clients’ situation |
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Element: Obtain relevant knowledge of clients’ financial position and risk profile |
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Element: Determine client expectations and requirements with respect to financial markets advice |
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Element: Prepare and update necessary documentation |
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Element: Develop awareness of clients’ situation |
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Element: Obtain relevant knowledge of clients’ financial position and risk profile |
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